Our return period is 30 days from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. If an item has been used, then you need to tell us why you wish a refund. We do our best to approve reasonable requests. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy is setup this way to minimize costs so that we are not forced to raise our low prices to pay for sampling of our products by folks who didn't do their homework.
If an item is being returned it must be in the original packaging. To complete your return, we require a receipt or proof of purchase [this means that we need to be able to find your order in our systems]. Any item not in its original condition is not eligible for return.
International returns are not supported at this time. All international sales are final.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several business days of the original notice.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or by phone.
We only replace items if they are defective or damaged or if you were sent the wrong item. If you need to exchange it for the same item, send us an email at email@example.com. In some cases we will not require that you ship defective or damaged product back to DermaHarmony. If we require you to send your item back, then ship to DermaHarmony, 7 Riverside Drive, Falmouth, ME 04105, United States.
To return a product, you should mail your product to: DermaHarmony, 7 Riverside Drive, Falmouth, ME 04105, United States. You will be responsible for paying for your own shipping costs for returning item unless we shipped you the wrong item or damaged/defective merchandise. Shipping costs are non-refundable.