Our return period is 30 days from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it (e.g. unopened and/or unused). If 30 days have gone by since your purchase, we cannot refund or exchange.
Our policy is setup this way to minimize costs so that we are not forced to raise our low prices to pay for sampling of our products by folks who didn't do product research or due diligence. Our OTC medicine soaps have drug labels that contained all important usage and safety information (e.g. properties, claims, indications, conditions of use, and other information that may be required for optimal, safe and effective use of the drug). The language on these labels is specified by the Food & Drug Administration. Please review the drug facts prior to purchase.
International returns are not supported at this time. All international sales are final.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several business days of the original notice.
Orders placed with USPS, UPS, or DHL which are unclaimed or refused are subject to return shipping fees that are equal to the original shipping (or the carrier charge if higher). Orders placed with UPS which are incorrectly addressed are subject to return shipping fees if returned or address correction fees if delivered. Reshipping fees or return processing fees will apply to unclaimed, refused, or incorrectly addressed orders which are returned back to us by the carrier.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or by phone.
We only replace items if they are defective or damaged or if you were sent the wrong item. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. In some cases we will not require that you ship defective or damaged product back to DermaHarmony. If we require you to send your item back, then ship to DermaHarmony Returns, 7 Riverside Drive, Falmouth, ME 04105, United States.
To return a product, you should mail your product to: DermaHarmony Returns, 7 Riverside Drive, Falmouth, ME 04105, United States. You will be responsible for paying for your own shipping costs for returning item unless we shipped you the wrong item or damaged/defective merchandise. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase [this means that we need to be able to find your order in our systems]. Make sure that there is a note with your name and telephone number in the returns box. An order number is also helpful.